This is Service Design Thinking - Marc Stickdorn, BIS Publishers B.V.

This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside.The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking